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    Shipping & Returns

    Shipping


    
We offer free shipping via UPS (subject to terms and conditions).  Orders are fulfilled and shipped during business hours, Monday through Friday, with the exception of US holidays.


    US Orders

    For domestic retail (non bulk) orders over $50, we offer complimentary USPS Priority shipping within the United States.


    Returns

    If you would like to proceed with a return or exchange, please email a request with your original order number in the subject line to help@kapsulair.com

    Note: Returns and exchanges on items purchased from kapsulair.com are only accepted within 30-days of your original purchase. To complete your return or exchange, we require a receipt or proof of purchase. Please see our full return policy here.


    Returns for a Refund

    To be eligible for a refund, your item must be in new condition, and in the original packaging.

    Once your return is received, we will approve or reject your request solely at our discretion, and email you about the approval or rejection of your refund. If you are approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 45 days.

    If you haven’t received a refund within 45 days of receiving your refund approval, please contact your bank as it may take some processing time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at help@kapsulair.com, we are here to help! Please see our full refund policy here.


    Returns for an Exchange

    To be eligible for an exchange, your item must be unused and in the original packaging. We will approve or reject your request for exchange solely at our discretion.

    To get started on an exchange, send us an email at help@kapsulair.com and send your original item(s) to our return address, listed below. Please note that we only replace items if they are defective or damaged.


    Damaged or Defective Items

    If you wish to replace a defective or damaged item, please send photos or a short video of the defect or damage to help@kapsulair.com. Please include your original order number in the subject line.

    Please see our full return policy here.